Establishing a good relationship with patients implies being able to build effective communication bridges with them. If this is achieved successfully, then there are better chances of the patients having positive outcomes. Facemasks, social distancing, and the overall pandemic context have brought new struggles for doctors to explain why individual medical decisions have to be made. This article's authors put light on the first step of it: knowing what they think. The survey made online to the general American population showed that patients might need more guidance on why a patient has priority over another one and why other times, the randomized selection is preferred. Before the pandemic, the first-come-first-served process may have already become the regular system in the hospital environment patients know. However, now we perhaps should take a moment to explain to them why it can not apply in several situations anymore. A proper ethical exercise of medicine implies acknowledging the patient as a human being, capable of understanding and autonomous decision-making, so granting the patient the information they need to better understand their whole case is essential. Articles like this certainly bring us closer to providing more accurate and complete healthcare services.